Policies

Privacy Policy

 

This Privacy Policy outlines how Chouhan Rugs collects, uses, and protects the personal information of users of our ecommerce website. By accessing or using the Website, you consent to the practices described in this Policy.

 

1. Information We Collect

1.1. Personal Information: We may collect personal information such as your name, email address, shipping and billing addresses, phone number, and payment details when you create an account or make a purchase on our Website.

1.2. Usage Data: We automatically collect certain information when you visit our Website, including your IP address, browser type, device information, and pages visited. This data helps us improve the user experience and analyze Website traffic.

2. Use of Information

2.1. Order Fulfillment: We use your personal information to process and fulfill your orders, communicate order updates, and provide customer support.

2.2. Personalization: We may use your information to personalize your experience on our Website, recommend products, and display relevant content.

2.3. Communication: With your consent, we may send you promotional emails, newsletters, and updates about our products and services. You can opt-out of these communications at any time.

2.4. Legal Obligations: We may use and disclose your information as required by law, regulation, or legal process.

3. Data Sharing

3.1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating the Website, processing payments, and providing customer support.

3.2. Business Transfers: If our company is acquired or merged with another entity, your information may be transferred as part of the transaction.

3.3. Legal Compliance: We may share your information when required to comply with legal obligations or respond to lawful requests.

4. Cookies and Tracking Technologies

4.1. Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver targeted advertisements. You can adjust your browser settings to manage cookies.

5. Data Security

5.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Choices

6.1. Account Settings: You can update your account information and communication preferences by logging into your account.

6.2. Opt-Out: You can unsubscribe from promotional emails or marketing communications by following the instructions in the emails.

7. Children's Privacy

7.1. Our Website is not intended for individuals under the age of [13/16/18, depending on jurisdiction]. We do not knowingly collect personal information from minors.

8. Changes to the Privacy Policy

8.1. We reserve the right to modify this Privacy Policy at any time. Changes will be posted on the Website, and the "Last Updated" date will reflect the latest revision.

9. Contact Us

9.1. If you have questions or concerns about this Privacy Policy, please contact us at info@chouhanrugs.com.

By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the Website.

 

Shipping and Return Policy

 

This Shipping and Return Policy governs the shipping, delivery, and returns of products purchased from Chouhan Rugs. By making a purchase on our Website, you agree to comply with and be bound by this Policy.

 

1. Order Processing Time

1.1. Orders are typically processed within [X] business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional events.

2. Shipping Methods and Timeframes

2.1. We offer a range of shipping options, including standard and expedited delivery. Shipping timeframes depend on the selected method and your location. Estimated delivery times will be provided during the checkout process.

3. Shipping Fees

3.1. Shipping fees are calculated based on the selected shipping method, destination, and order value. The applicable shipping fees will be displayed during the checkout process.

4. Tracking Information

4.1. Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

5. Shipping Restrictions

5.1. We currently ship globally.

 

Returns and Exchanges

 

1. Return Eligibility

1.1. We accept returns for most products within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and accompanied by the original packaging and tags.

2. Initiation of Returns

2.1. To initiate a return, please contact our customer support team at info@chouhanrugs.com with your order number and details about the item you wish to return. Our team will provide you with instructions on how to proceed.

3. Return Shipping

3.1. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the returned items reach us safely.

4. Refunds

4.1. Once we receive and inspect the returned items, we will process the refund to the original payment method used for the purchase. Refunds may take 7-15 business days to appear in your account, depending on your payment provider.

5. Exchanges

5.1. If you wish to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.

6. Non-Returnable Items

6.1. Certain items marked as non-returnable and non-refundable, are non-returnable and non-refundable.

7. Damaged or Defective Items

7.1. If you receive a damaged or defective item, please contact our customer support team within [X] days of receiving the product. We will arrange for a replacement or refund.

8. Return Address

8.1. Please contact our customer support team for the appropriate return address before sending back any items.

 

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to abide by this Shipping and Return Policy. If you do not agree with any part of this policy, please refrain from making a purchase.

 

For any questions or concerns regarding this Policy, please contact us at info@chouhanrugs.com.

 

Last updated: 5th of September 2023